How to Use e-Boks and Digital Post in Denmark

Updated March 20, 2026
By exploringdenmark

Once you have a CPR number and MitID, Denmark starts sending you official letters digitally. Tax assessments, appointment confirmations, health notices – none of it arrives in a physical letterbox. It all goes to Digital Post.

This guide explains what Digital Post is, how e-Boks fits in, which platforms you can use, how to set everything up, and why ignoring it can cost you money.

What is Digital Post?

Digital Post is Denmark’s national system for secure communication between public authorities and residents. When SKAT sends you a tax assessment, when your municipality confirms an appointment, or when your region sends a health notice – it arrives as Digital Post, not as a physical letter.¹

Since November 2014, it has been mandatory for all Danish residents aged 15 and above to receive Digital Post from public authorities. The system assumes you’ve read every message it sends. If you miss a deadline buried in a Digital Post letter, the authorities treat it as your responsibility – the same as if you’d ignored a physical letter.²

You get a single Digital Post mailbox, linked to your CPR number. That mailbox follows you for life – it doesn’t change when you move address or switch email provider.

e-Boks vs. mit.dk vs. the Digital Post app

This is the part that confuses most newcomers. Digital Post is the system. But you access it through one of several platforms. Think of it like email: you have one inbox, but you can read it through Gmail, Outlook, or Apple Mail. The platforms for Digital Post are:

Platform	Public post	Private post	App	Notes
e-Boks	✓	✓	✓	Most popular. Banks, employers, insurers use it.
mit.dk	✓	✓	✓	Run by Netcompany. Launched November 2022.
Digital Post app	✓	✗	✓	Government app. Public post only.
lifeindenmark.borger.dk	✓	✗	✗	Web only. Good English interface.

All four show the same public Digital Post from authorities. They’re fully synced – if you read, delete, or reply to a message on one platform, it’s reflected across all of them.³

The key difference is private post. Letters from your bank, employer, insurer, or utility company only appear on e-Boks or mit.dk – not on the government Digital Post app or lifeindenmark.borger.dk. That’s why most people in Denmark use e-Boks as their primary platform: it’s the only place where everything – public and private – lands in one inbox.⁴

Why it matters

Digital Post isn’t optional, and it isn’t a nice-to-have. Here’s what arrives through it:

• Tax assessments and tax returns. Your annual årsopgørelse from SKAT, your preliminary tax assessment (forskudsopgørelse), and any corrections or refund notices.
• Municipal decisions. Housing benefit (Boligstøtte) approvals or rejections, Borgerservice appointment confirmations, and notifications about address registration.
• Health-related notices. Hospital appointment letters, vaccination reminders, and communications from your region.
• Employment documents. Many Danish employers send payslips (lønsedler) and employment contracts through e-Boks.
• Banking and insurance. Account statements, policy documents, and annual summaries from your bank and insurer – all via e-Boks.
• Deadline-sensitive letters. If a public authority gives you 14 days to respond to something, the clock starts when the letter lands in your Digital Post – not when you read it.⁵

What you need before you start

To access Digital Post, you need two things:

1. A CPR number. Your Digital Post mailbox is created automatically when you register for a CPR number at your municipality or International House Copenhagen.⁷
2. MitID. All Digital Post platforms require MitID to log in. You can apply for MitID on the same day as your CPR registration.

Once you have both, your Digital Post mailbox is active. There is no separate sign-up process – the mailbox exists as soon as your CPR is registered. You just need to log in to one of the platforms to start reading.⁸

How to access your Digital Post

Via e-Boks (recommended)

That’s it. Your inbox will show all public Digital Post from authorities, plus any private post from banks, employers, and insurers that use the e-Boks platform.

Via mit.dk

Mit.dk is a newer platform run by Netcompany, launched in November 2022. It works similarly to e-Boks – log in with MitID, and you’ll see your public post and any private post from companies that send through the mit.dk platform. It has its own app for iOS and Android.

In practice, fewer companies use mit.dk compared to e-Boks, so most people stick with e-Boks as their primary platform. But if you use both, the public post stays synced across them.¹⁰

Via the Digital Post app

The official Digital Post app (by the Agency for Digital Government) shows only post from public authorities – no private company mail. It’s useful as a simple, focused inbox for government correspondence. Available on iOS and Android, with dark mode support.¹¹

Via lifeindenmark.borger.dk

The web portal at lifeindenmark.borger.dk is specifically designed for international citizens. It has a good English interface and shows public Digital Post only. Log in with MitID. This is a solid option if you’re uncomfortable navigating the Danish interface on other platforms.¹²

How to set up notifications

By default, you may not get notified when new Digital Post arrives – you have to actively enable it. Here’s how:

• e-Boks app: Go to Settings → Notifications and enable push notifications. You can choose to be notified for all mail or only specific senders.
• e-Boks website: Under your profile, you can add an email address for email notifications when new post arrives.
• mit.dk / Digital Post app: Each has its own push notification settings within the app.
• NemSMS: Public authorities can also send you SMS reminders for things like appointments. You can sign up for NemSMS through borger.dk – this works even if you’re exempt from Digital Post.¹³

Public post vs. private post

There are two types of Digital Post, and they follow different rules:

Public Digital Post comes from government authorities – SKAT, your municipality, your region, hospitals, and other public bodies. This is mandatory. You must receive it digitally unless you have an exemption. It’s available on all four platforms.

Private Digital Post comes from companies – your bank, employer, insurer, pension fund, and utility providers. This is not mandatory. You receive it because you’ve consented to it, either directly or indirectly through a customer agreement or employment contract. Private post only appears on e-Boks and mit.dk.¹⁴

If you want to stop receiving private Digital Post from a specific company, you need to contact that company directly or reach out to e-Boks / Netcompany. Opting out of public Digital Post requires a formal exemption (see below).

Giving someone else access

If you need help reading your Digital Post – for example, because of language difficulties – you can grant another person access to your mailbox. There are two levels:

• Read-only access: They can view your messages but not reply or delete them.
• Read and write access: They can view, reply to, and manage your messages on your behalf.

You can set this up yourself through MitID on borger.dk, or visit your local Borgerservice for help. You’ll need the other person’s CPR number. You can revoke the access at any time.¹⁵

If you don’t have MitID, book an appointment at your local Borgerservice and bring your passport or yellow health card, plus the CPR number of the person you want to grant access to.

Exemption from Digital Post

If you genuinely cannot receive Digital Post, you can apply for an exemption and receive physical letters instead. The exemption criteria are:¹⁶

• You have language difficulties that prevent you from using the system.
• You have a disability that prevents you from receiving post digitally.
• You don’t have internet access at home (minimum 512 kbit/s download speed).
• You are homeless.
• You are registered as having left Denmark permanently.

To apply, you must visit your local Borgerservice in person and sign a form declaring that you meet at least one of the criteria. If you can’t go in person, a relative can go on your behalf with a signed power of attorney.¹⁷

Common problems

I have a CPR number but can’t log in

You need MitID to access Digital Post. If you haven’t set up MitID yet, your mailbox exists but you can’t read it. Get MitID sorted – you can do this at your local Borgerservice or at International House Copenhagen.

All my messages are in Danish

The platform interfaces (e-Boks, mit.dk) can be set to English, but the actual letters from authorities are almost always in Danish. There is no automatic translation. Consider granting mailbox access to a Danish-speaking friend, or use a translation tool. The lifeindenmark.borger.dk portal has some English context around messages, but the messages themselves remain in Danish.¹⁸

I’m getting duplicate notifications

If you have both the e-Boks app and the Digital Post app installed, you’ll get notified twice for every public message. This is normal – both apps are reading the same mailbox. Disable notifications on whichever app you use less.

I missed a deadline in a Digital Post message

Contact the authority that sent the message as soon as possible and explain the situation. They may grant an extension, but they are not obligated to. Going forward, set up notifications and check your mailbox regularly.

I need help and can’t figure out the system

Your local Borgerservice can help you set up and navigate Digital Post – it’s a free service. Copenhagen’s city libraries also offer free help with Digital Post.¹⁹ The Digital Post support line is available Monday-Friday, 08:00-20:00.²⁰

Questions and answers

Is Digital Post free?

Yes. There is no charge for receiving, reading, or sending Digital Post on any platform.

When does my Digital Post mailbox get created?

Automatically when you register for a CPR number at your municipality. There’s no separate activation step.

Do I need to choose between e-Boks and mit.dk?

No. You can use both, or all four platforms. Your public post is synced across all of them. Use whichever interface you prefer.

What happens to my Digital Post if I leave Denmark?

When you deregister your address, you can apply for exemption from Digital Post. Your mailbox isn’t deleted – you can still access it with MitID – but public authorities will stop sending you new Digital Post and switch to physical mail if needed.

Can I access Digital Post from abroad?

Yes, as long as you have MitID. All platforms work from anywhere with an internet connection. If you have a non-Danish eID from certain EU countries, you may also be able to link it to your CPR and access Digital Post that way.²¹

My child turned 15 – what happens?

At age 15, your child gets their own Digital Post mailbox and must receive public post digitally. They’ll need their own MitID. Children aged 13+ can also create an e-Boks account with parental help.²²

How long are messages stored?

Digital Post messages are stored for a long time – business mailboxes retain content for 10 years after the business ceases. For personal mailboxes, the messages remain accessible as long as your mailbox exists.