MitID & NemID in Denmark — Setup, App, Code Card & Common Fixes (2025) | exploringdenmark

MitID & NemID in Denmark — What to Know & How to Set Up

MitID is Denmark’s digital ID for banking and public services. Here’s how it differs from NemID, how to set it up, recovery options, and how to fix common errors.

Good to know: NemID has been phased out for most uses. You’ll generally need MitID (app or code display) to log into banks, skat.dk, borger.dk and more.

Overview

🔐 What is MitID?

Denmark’s digital ID replacing NemID. Used for banking, taxes, healthcare and official messages (e-Boks/Mit.dk).

🆔 Who can get it?

Residents with CPR and valid photo ID. Some non-EU passports work; otherwise expect an in-person ID check.

🏦 Where to activate?

Via your bank, online pre-approval + video/branch, or at Citizen Service (Borgerservice) with documents.

Setup — step by step

📝 1) Prerequisites

CPR number, phone, email, and valid photo ID (passport/ID card). Bring residence permit if applicable.

📲 2) Choose a path

Most users: start in your bank’s app or website. Alternatively book Borgerservice for in-person verification.

🔑 3) Create user ID

Pick a MitID user ID, set PIN and install the MitID app (or request a code display if needed).

✅ 4) Activate & test

Confirm activation codes, then test login on borger.dk or your bank.

App & alternative methods

📱 MitID app

Fastest method on iOS/Android. Approve notifications and use your chosen PIN/biometrics.

🖥️ Code display

Hardware token for users without smartphones or as a backup. Keep it safe and don’t share codes.

👵 Trusted person

Support options exist for those needing assistance. Ask Borgerservice about accessibility solutions.

Recovery & replacement

📛 Lost phone

Block the MitID app via your bank or mitid.dk, then re-enrol on a new device with ID verification.

📵 New number

Update contact info in your bank profile or MitID settings so security codes reach the right device.

🧰 Backup method

Request a code display before travel or device change to avoid lockouts.

Common issues & quick fixes

🧩 App approvals not appearing

Open the app manually, check notifications and battery settings, and confirm time/date are automatic.

🚫 “ID not accepted”

Some passports/ID cards require in-person or video ID. Bring residence card/permit and proof of address.

🔁 PIN or device reset

Use recovery flow in the app. If blocked, contact your bank or book Borgerservice to re-verify.

Useful links

🏛️ Public services

borger.dk · skat.dk · mitid.dk

💳 Banking & NemKonto

NemKonto setup for non-EU · check your bank’s MitID page in English.

📲 MobilePay

MobilePay setup (accepted IDs, banks, troubleshooting).

🪪 CPR & registration

Guide to CPR · EU registration

🏠 Moving admin

Change address in CPR · Customs on parcels

Frequently asked questions

❓ Do I still need NemID?

No. NemID has been replaced for most users. Use MitID for all logins going forward.

🌍 Can I use a foreign passport?

Often yes, but some passports require in-person verification. Bring residence card and proof of address.

💡 No smartphone?

Ask for the MitID code display (hardware token) and keep it as your main or backup method.

🧳 Travelling soon?

Set up a backup method before you go. Losing access abroad is fixable but slower.

🏦 Bank vs Borgerservice?

Banks can issue/activate MitID quickly. Borgerservice is best for special cases or missing IDs.

🔒 Is MitID safe?

Yes—multi-factor with device binding. Never approve a login you didn’t initiate.

Stuck on MitID? Ask us and we’ll point you right

Send your situation

Tell us your status (EU/non-EU, bank, ID type). We’ll reply with the shortest path to a working MitID.